Setting Up The TM-M30 Wireless Printer

Your TM-M30 Wireless printer can be set up using an iPad or computer. Follow the steps below to configure your printer for wireless printing.

Connect TM-M30 Hardware
Verify IP Address & Log into Epson Web Config
Set Up Wireless Connection: Epson Web Config
Common Issues & Troubleshooting
Use a Wireless Printer as a Wired Printer

Connect TM-M30 Hardware

• Ensure the wireless dongle is firmly connected (Do not connect an Ethernet cable)

 

• Connect the printer to the power source using the power cable
• Verify the printer is turned on (there should be a blue light on the front/top of the printer)

 

Verify IP Address & Log into Epson Web Config

When the printer is connected and turned on a test slip will print automatically. Note the IP address and SSID (network) on the test slip. Then follow instructions for connecting your iPad or computer to the same SSID (network).

Example Test Slip

SimpleAP Start: SSID            : EPSON_Printer Encryption Type: WPA2-PSK Passphrase    : 12345678   IP Address    : 192.168.192.168 MAC Address    : 64-EB-8C-12-34-56

iPad Instructions

• Navigate to the iPad Settings app
• Click Wi-Fi and select the Epson Network name to join
• Depending on firmware, the device may show as EPSON_Printer or EPSON_XXXXX where XXXX is that last digits of the MAC Address
• Enter the Passphrase exactly as it appears on the test slip
• Join the network

Computer Instructions

• On the Desktop, click on the WiFi symbol to access your available network list (Mac top right, PC bottom right)
• Select the Epson Network name to join
• Depending on firmware, the device may show as EPSON_Printer or EPSON_XXXXX where XXXX is that last digits of the MAC Address
• Enter the Passphrase exactly as it appears on the test slip
• Join the network

Once your iPad or computer is connected to the Epson Network, the following test slip will print:
 

SimpleAP Connected to MAC Address: A0-XX-XX-XX-XX-XX

Set Up Wireless Connection: Epson Web Config

• Open Safari or another web browser from your iPad or computer
• Type the IP Address from the first test slip in the browser address bar (Ex: 192.168.192.168)
• Click Enter
• A page with a 'Connection Not Private' error will appear
• Click Show Details, then Visit This Website
• When Prompted enter the following Epson username & password (case-sensitive):

 

• You should arrive at the Epson Web Config Website
• On the left side panel, click Wireless under Configuration
• Type in your Upserve POS Network name exactly as it appears in the SSID field
• Type the password into WPA Pre-Shared Key field

 

Note: When entering the POS Network and password, make sure that the network and password is spelled exactly as it appears and there are no extra spaces. Both fields are case sensitive. If the POS Network is entered incorrectly, the wireless connection will fail.

 

• Scroll down and click the Send button
• You will be brought to a 'Configuration Sent Page'
• Wait about 1 minute, then hit Reset
• A 'Please wait' screen will appear

 

• The printer’s blue front status light will blink then go steady
• When the light goes steady the printer may choose to reboot, then will print an IP slip like below:

 

• Use this IP to finish setting up the printer in HQ

Common Issues & Troubleshooting

My Printer Did Not Get a Valid IP or Is Still Not Connected

After completing the Epson Config, if you encounter an issue where you do not get a valid IP Address (Ex: 0.0.0.0 or 192.168.192.168) you may need to complete the process again.

You will need to factory reset the printer:

• Press the power button to turn off the printer
• Locate the Factor Reset button on the bottom of the printer

• Use a pen in one hand to push and hold in the Factory Reset Button, while using the other hand to press and hold the printer's power button (both buttons should be pressed and held at the same time)
• The printer will turn on and an 'Initialization Complete' slip will print out when the printer has been reset
• Release both buttons and then repeat the Epson Config steps. (Reprint the IP slip if needed)

Update Failed Error After Hitting Send

There are two possible reasons for this to occur:

• If you are using Networking equipment that offers the choice of 2.4Ghz or 5Ghz or Dual Band (2.4 + 5), be sure to select Dual Band on your networking device. If you use Meraki provisioned by Upserve, our support team can make sure this is set up correctly.

• If you have an SSID or Network Name with special characters ( !, #, `,) you may need to update your Network Name and remove these characters in order for the system to recognize your network.

 

Use a Wireless Printer as a Wired Printer

If the wireless dongle on your printer is no longer working, you can use you TM-M30 as a wired printer.

• Remove the wireless dongle from the printer
• Connect an Ethernet cable to the printer's ethernet port and plug the ethernet cable into your router
• The printer will print an test slip
• Update the IP address on the printer's page in HQ, unless the IP address did not change
• You should now see the printer online in the Upserve POS 'Device Center.'

Example Test Slip
 

IP Address    : 192.168.50.6 SubnetMask    : 255.255.255.0 Gateway       : 192.168.50.1 DHCP          : Enable